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Title
Text copied to clipboard!Freight Forwarding Clerk
Description
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We are looking for a dedicated and detail-oriented Freight Forwarding Clerk to join our logistics team. The ideal candidate will be responsible for coordinating and managing the shipment of goods, ensuring timely and accurate delivery to clients. You will play a crucial role in maintaining smooth operations by handling documentation, tracking shipments, and communicating effectively with clients, carriers, and customs officials. Your ability to multitask, solve problems quickly, and maintain accurate records will be essential to your success in this role.
As a Freight Forwarding Clerk, you will be responsible for preparing and processing shipping documentation, including bills of lading, invoices, packing lists, and customs declarations. You will ensure compliance with international shipping regulations and company policies, minimizing delays and avoiding penalties. Additionally, you will coordinate with carriers and freight forwarders to schedule pickups and deliveries, negotiate rates, and resolve any issues that arise during transit.
You will also be responsible for tracking shipments from origin to destination, providing regular updates to clients and internal stakeholders. Your excellent communication skills will be essential in maintaining strong relationships with clients, addressing their inquiries promptly, and providing exceptional customer service. You will collaborate closely with warehouse personnel, sales teams, and other departments to ensure seamless logistics operations.
The successful candidate will have a strong understanding of international logistics processes, customs regulations, and shipping documentation requirements. You should be highly organized, detail-oriented, and capable of working independently as well as part of a team. Proficiency in logistics software and Microsoft Office applications is required, along with the ability to quickly learn new systems and processes.
In this role, you will also be expected to identify opportunities for process improvement, suggesting and implementing solutions to enhance efficiency and reduce costs. Your proactive approach and problem-solving abilities will contribute significantly to the overall success of our logistics operations.
We offer a supportive work environment, opportunities for professional growth, and competitive compensation. If you are passionate about logistics, have excellent organizational skills, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity as a Freight Forwarding Clerk.
Responsibilities
Text copied to clipboard!- Prepare and process shipping documentation accurately and timely.
- Coordinate with carriers and freight forwarders to schedule shipments.
- Track shipments and provide regular updates to clients and internal teams.
- Ensure compliance with international shipping regulations and company policies.
- Communicate effectively with clients, carriers, and customs officials.
- Resolve shipment issues promptly and efficiently.
- Maintain accurate records of all shipping activities.
- Identify and implement process improvements to enhance efficiency.
Requirements
Text copied to clipboard!- High school diploma or equivalent; associate degree preferred.
- Previous experience in freight forwarding or logistics operations.
- Knowledge of international shipping regulations and customs procedures.
- Proficiency in logistics software and Microsoft Office applications.
- Strong organizational and multitasking abilities.
- Excellent communication and customer service skills.
- Ability to work independently and collaboratively in a team environment.
- Attention to detail and problem-solving skills.
Potential interview questions
Text copied to clipboard!- Can you describe your experience with international shipping documentation?
- How do you handle delays or issues with shipments?
- What logistics software have you used in previous roles?
- How do you ensure compliance with customs regulations?
- Can you provide an example of a time you improved a logistics process?
